We understand that sometimes it is not the best time to start or continue using the insights data that GluHealth provides to you (the “App”).
This Money-Back Guarantee Policy represents how users can cancel a subscription and refund their money. The Money-Back Guarantee Policy is incorporated into and is subject to the Terms of Use unless otherwise provided for therein.
If you purchased a subscription (which always includes a trial period) on our Website: please follow the link https://aplssn.com/terminate and log in to your personal account using your payment email. After logging in, you need to cancel the subscription on your own by following the instructions.
Uninstalling the App doesn’t automatically cancel your subscription - you need to follow the instructions above.
If you cancel your subscription – you agree that we will immediately erase all data about your account and any content which was provided or created when using the App, unless otherwise required by applicable laws.
After you make a purchase directly on our website where the money-back option was presented to you, you can apply for a refund within 7 days after your purchase and before the end of your subscription period (the “Refund Period”).
To request a refund, please send us a written application within the Refund Period to our email help@gluwell.com containing the following information:
However, local laws and regulations may impose different mandatory refund periods, and in such cases, we fully comply with the applicable legal requirements of your country or state.
For detailed information on country- and state-specific refund policies, please refer to the tables below.
PLEASE NOTE! Only fulfilling the requirements above allows you to receive a complete refund under the 100% Money-Back Guarantee Policy. For the sake of clarity, this 100% Money-Back Guarantee Policy does not apply to any other instances, for example, personal reasons (e.g. you simply dislike the product, etc.) or financial reasons (you did not expect that you would be charged, the trial would convert into the subscription, the subscription would automatically renew, etc.).
Generally, if you do not meet the conditions of our Money-Back Guarantee Policy set out above, the fees you have paid are non-refundable unless otherwise stated herein or as required by applicable law.
However, we can make an exception for you if you demonstrate prior active use of the App and compelling reasons for the refund. We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, typically within 30 days, unless otherwise required by applicable laws.
As a general rule, if you are from EU/EEA, you have the right to withdraw from the agreement with us within 14 days from the day you sign up for the App without giving reasons (the “Withdrawal Period”), unless the relevant exception apply in relation to the immediate supply of the digital content to you.
To exercise this right of withdrawal, you must send a clear, written request of your decision to withdraw to: help@gluwell.com. You must send it no less than 24 hours before the end of the Withdrawal Period. You may use the below model cancellation form, but it is not mandatory:
When you make a purchase of a single item of digital content in the App (such as a subscription to our services and downloads of the watch faces designs), you expressly agree that such content is made available to you immediately. As a result, you forfeit your right of withdrawal and will not be eligible for a refund.
YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND YOU SUCCESSFULLY RECEIVE THE APPLICABLE PURCHASE (CONTENT).
| Country | Refund Period |
|---|---|
| United Kingdom | 14 days |
| Brazil | 7 days |
| Canada | No mandatory refunds |
| Mexico | No mandatory refunds |
| India | No mandatory refunds |
| Australia | Refunds permitted only if required under consumer law |
| Switzerland | 14 days |
| Japan | No mandatory refunds |
| Thailand | No mandatory refunds |
| Puerto Rico | Follows U.S. state-specific laws |
| Colombia | No mandatory refunds |
| Egypt | No mandatory refunds |
| Indonesia | No mandatory refunds |
| South Africa | No mandatory refunds |
| State | Refund Period |
|---|---|
| Alabama | No mandatory refunds |
| Alaska | 30 days |
| Arizona | 14 days |
| Arkansas | No mandatory refunds |
| California | 30 days |
| Colorado | 14 days |
| Connecticut | 10 days |
| Delaware | 14 days |
| Florida | 20 days |
| Georgia | No mandatory refunds |
| Hawaii | 10 days |
| Idaho | No mandatory refunds |
| Illinois | No mandatory refunds |
| Indiana | 14 days |
| Iowa | No mandatory refunds |
| Kansas | 14 days |
| Kentucky | No mandatory refunds |
| Louisiana | No mandatory refunds |
| Maine | 10 days |
| Maryland | 14 days |
| Massachusetts | 14 days |
| Michigan | 14 days |
| Minnesota | 14 days |
| Mississippi | No mandatory refunds |
| Missouri | No mandatory refunds |
| Montana | 14 days |
| Nebraska | No mandatory refunds |
| Nevada | No mandatory refunds |
| New Hampshire | 14 days |
| New Jersey | 14 days |
| New Mexico | 14 days |
| New York | 30 days |
| North Carolina | No mandatory refunds |
| North Dakota | 14 days |
| Ohio | No mandatory refunds |
| Oklahoma | 14 days |
| Oregon | 14 days |
| Pennsylvania | No mandatory refunds |
| Rhode Island | 14 days |
| South Carolina | No mandatory refunds |
| South Dakota | 14 days |
| Tennessee | No mandatory refunds |
| Texas | No mandatory refunds |
| Utah | 14 days |
| Vermont | 14 days |
| Virginia | No mandatory refunds |
| Washington | 14 days |
| West Virginia | 14 days |
| Wisconsin | No mandatory refunds |
| Wyoming | No mandatory refunds |
If you have any other requests or experience difficulties with understanding the terms of this policy, please contact us by email: help@gluwell.com.
Trader: APLISSAN COMPANY Ltd
Address: John Kennedy, 8, 3106, Limassol, Cyprus